Fairfield Inn Scranton

We arrived after midnight. The front desk receptionist is a Latino male if am not mistaken his name is Enrique. He was professional is all terms. The room assigned to us has a toilet handle broken I contacted front desk immediately he without hesitation changed out room. I love that as a family business owner station in Charleston, SC and in PA with over twenty four years in customer service we appreciate the kindness and professionalism of Enrique and the breakfast employee that was serving last Sunday she was kind enough to guide me to the coffee station do to a brain condition I am suffering from four brain pericallosal infarctions that is causing temporary dementia. The kindness of these two specific staffs warm my heart even a simple smile could make a big difference in another person’s life. Please tell Enrique, if that is his name to keep up with his humble personality and to keep his face up. He has great costumer service.

Linens and pillows great. Very good nights sleep.

Melinda and the Front Desk staff were so integral and making this Stay feel like him. I was there because my son had to have neck surgery and I wanted to be with him through that and they could’ve been more wonderful to make us feel welcome. When another note love, the fresh breakfast that Heather served every morning, we loved having fresh coffee all day long. The fitness room for myself was fantastic all around love love love this say.

The beds were very comfortable, and the counter space in the bathroom was perfect for four people staying in the hotel. The breakfast was good, and the gluten free options were much appreciated!

Everything. Clean rooms, friendly staffs. Always my go to hotel whenever I’m visiting from NY