Fairfield Inn Scranton

We arrived after midnight. The front desk receptionist is a Latino male if am not mistaken his name is Enrique. He was professional is all terms. The room assigned to us has a toilet handle broken I contacted front desk immediately he without hesitation changed out room. I love that as a family business owner station in Charleston, SC and in PA with over twenty four years in customer service we appreciate the kindness and professionalism of Enrique and the breakfast employee that was serving last Sunday she was kind enough to guide me to the coffee station do to a brain condition I am suffering from four brain pericallosal infarctions that is causing temporary dementia. The kindness of these two specific staffs warm my heart even a simple smile could make a big difference in another person’s life. Please tell Enrique, if that is his name to keep up with his humble personality and to keep his face up. He has great costumer service.

Location was great, good value for money, comfy bed, breakfast was adequate

The beds were clean and comfy, I could have used another blanket to add to the bed because my sisters like to sleep in a cooler room than I do. The breakfast was delightful.

I loved everything about my experience. The manager took care of changing my room, I'm disabled in a wheelchair, and she went above and beyond to give me a room that would be extremely comfortable and accessible in the Marriott Residence Inn next door ( affiliated with the Marriott Fairfield ). So the hotel and room I'm reviewing above is for the Residence Inn.

I checked in around midnight and although the hotel was fully booked, they kept my reservation which was a huge relief!